SHIPPING
Evasauna ships most orders within an estimated delivery window of seven to ten business days. Delivery times may vary slightly based on the destination, courier schedules, weather conditions, or freight requirements. Customers will receive tracking information once their order has been dispatched.
Evasauna offers a flat shipping rate of two hundred thirty dollars for all domestic orders within the United States. This rate applies to both saunas and accessories unless otherwise noted on a specific product page.
Customers receive a shipping confirmation email once their order has been processed and handed over to the carrier. This confirmation includes a tracking number that allows customers to follow the progress of their shipment.
Yes. Larger items such as sauna units often ship through scheduled freight delivery. A delivery appointment may be required to ensure safe handling. Accessories and smaller products are shipped through standard carrier services.
Tracking details may take time to update, especially during high-volume periods. If tracking does not update after a reasonable amount of time, customers may contact Evasauna’s support team for assistance. We will communicate with the carrier to provide updated information.
If an order arrives with visible damage, customers should document the condition and contact Evasauna immediately. We will review the information and determine the next steps, which may include a replacement or a return in accordance with our policies.
Customers should contact Evasauna as soon as possible if they need to update their shipping address. Address changes are not always possible once an order has entered the shipping process, especially for freight shipments. Our team will assist and confirm whether the modification can be made.
PRODUCT
Yes. All saunas and accessories sold by Evasauna are brand new. We do not sell used, refurbished, or previously owned items. Each product comes directly from verified manufacturers and includes all original components.
Product images are provided to represent the item as accurately as possible. Manufacturers may occasionally update designs or small details, but Evasauna works to ensure that photos and descriptions closely match the final product delivered to customers.
Each sauna listing provides a detailed list of included components. This may consist of panels, heaters or infrared panels, benches, lighting, controls, and installation instructions. All included parts are clearly listed on the product page to help customers understand exactly what they will receive.
Yes. Every sauna arrives with manufacturer installation instructions that explain assembly steps, electrical requirements, and safety guidelines. Customers should review these instructions carefully before installation.
Each product page includes accurate dimensions for the sauna’s height, width, depth, and required clearance. Customers should measure their installation area and compare it to the listed specifications. If additional guidance is needed, Evasauna’s support team can assist with product information.
PAYMENT
Evasauna accepts secure payments by major credit cards and bank transfers. All available options are displayed during checkout so customers can choose the method that best suits their needs.
Yes. All transactions are processed through trusted third-party payment providers that use encryption and security protocols to protect your information. Evasauna does not store full credit card numbers or sensitive payment details on our website.
Customers who select bank transfer will receive clear instructions during checkout, including where to send the payment and the information required to complete the transfer. Orders are processed once the transfer is confirmed by our payment provider.
Payment must be completed in full at the time of purchase. Orders are not prepared for shipment until the payment is successfully authorized. Customers receive an order confirmation once the transaction is approved.
If a payment is declined, customers may attempt the transaction again or choose a different payment method. If issues continue, our support team can assist with troubleshooting payment details or providing guidance on bank transfer options.