Evasauna is committed to providing customers with clear and accurate information about the condition of every product we offer. The purpose of this page is to ensure that customers fully understand how our products are inspected, presented, and delivered. Transparency is an important part of our service, and we aim to help customers feel confident when making a purchase.
Brand New Products
All products sold by Evasauna are brand new. We do not sell used, refurbished, or previously owned items. Each sauna and accessory comes directly from verified manufacturers and authorized suppliers who maintain consistent quality standards.
Products are delivered in new condition and include all original components, accessories, and documentation provided by the manufacturer.
Quality Verification
Before a product is listed on our website, Evasauna reviews the information provided by the manufacturer to ensure accuracy. This review includes:
• Material details
• Product specifications
• Dimensions
• Electrical requirements
• Included accessories
• Installation guidelines
This process helps customers understand exactly what they can expect when the product arrives.
Packaging
All items are shipped in secure packaging to protect them during transportation. Larger items such as saunas may arrive in multiple boxes or on a pallet, while smaller accessories are packaged appropriately to ensure safe delivery.
If a product arrives with visible damage to the packaging, we encourage customers to document the condition and contact our support team for assistance.
Product Appearance
Manufacturers may update the appearance or design of certain components from time to time. While these updates do not affect performance or quality, final product appearance may vary slightly from older images or models. Evasauna works to keep product images current so customers receive the most accurate representation possible.
What Customers Should Expect Upon Delivery
When customers receive their order, they should expect:
• All parts and accessories included
• Clear installation or setup instructions
• A product that matches the specifications on the product page
• New condition with no signs of previous use
If any part of the product appears to be missing or does not match the product description, customers may contact Evasauna for prompt assistance.
Inspection Upon Arrival
We encourage customers to inspect their items as soon as they arrive. This ensures that any issues related to missing parts, incorrect items, or damage during shipping can be addressed quickly. Our support team will provide guidance and help resolve the issue in accordance with our Return and Refund Policy.
Manufacturer Documentation
Products may include manuals, safety instructions, and warranty information provided directly by the manufacturer. Customers should review this documentation carefully to ensure safe installation and proper use.
Customer Support for Product Concerns
If customers have any questions about the condition, appearance, or features of their product, our support team is available to provide assistance. We aim to offer clear and reliable guidance to ensure every customer has a positive experience with their purchase.