Evasauna is committed to providing customers with clear and reliable shipping information this Shipping Policy explains how orders are processed, shipped, and delivered within the United States. Our goal is to ensure that customers understand all timelines and procedures before placing an order so the entire experience remains predictable and well-organized.
Processing Time
Orders are processed in the order they are received most products require standard preparation before shipment. Processing times may vary depending on product size, availability, and packaging requirements. Customers will receive an order confirmation once the purchase is completed and a shipping confirmation when the order has been dispatched.
Shipping Time
All domestic orders within the United States are shipped with an estimated delivery window of 7 to 10 business days. Business days do not include weekends or federal holidays. Delivery times may vary slightly due to courier schedules, location, weather conditions, or transportation logistics, but Evasauna works to ensure that shipments remain within the estimated timeframe whenever possible.
Flat Rate Shipping Fee
Evasauna offers a simple and consistent shipping structure for domestic deliveries. All orders shipped within the United States are charged a flat shipping rate of 230 dollars. This rate applies to all qualifying items, including large sauna units and smaller accessories, unless stated otherwise on a specific product page.
Freight and Large Item Deliveries
Some saunas and larger items may require freight delivery due to size or weight. Freight shipments include scheduled delivery and may require a customer to be present during the drop-off to ensure safe handling. Delivery teams coordinate with customers ahead of time to arrange a suitable delivery window.
Tracking Information
All orders include tracking details. Customers will receive a tracking number once the shipment has been processed and dispatched. Tracking helps customers follow the progress of their delivery and estimate the arrival date.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping details at checkout. Evasauna cannot guarantee successful delivery if an address contains errors or if required information is missing. Orders returned due to incorrect addresses may require additional shipping fees.
Delayed Shipments
Although we work closely with trusted carriers, unexpected delays may occur due to weather conditions, transportation issues, holidays, or regional delivery constraints. If a delivery is delayed beyond the estimated timeframe, customers may contact our support team for assistance. We will work with the carrier to provide updated information and guidance.
Order Tracking and Status Updates
Customers may contact Evasauna if they need help locating their shipment or understanding tracking updates. Our support team will assist in confirming the status of the order and addressing any concerns related to delivery.
Shipping Restrictions
Evasauna currently ships only within the United States. International shipping is not offered at this time. Items cannot be delivered to P.O. boxes or locations restricted by freight carriers. If a product has unique shipping requirements, these details will be listed directly on the product page.
Customer Support
For questions related to shipping, delivery timelines, tracking, or freight arrangements, customers may contact our support team for assistance. We are committed to providing clear communication and ensuring that every customer feels informed and supported throughout the shipping process.