Evasauna is committed to providing a fair, transparent, and supportive return process. This policy explains how customers may request a return, how refunds are issued, and what steps are required to ensure a smooth experience. We encourage customers to review these details before placing an order so expectations remain clear and consistent.
30-Day Return Period
Customers may request a return within 30 days from the date their order is delivered. The item must be in its original condition and include all parts, components, manuals, and accessories that were provided at the time of delivery. This helps ensure that the product can be inspected and processed correctly once it arrives at our return facility.
Return Eligibility Requirements
To qualify for a return, the following conditions must be met:
The product must be returned in clean and undamaged condition.
All included accessories, hardware, and packaging materials must be returned.
The item must match the condition described in the return request.
Customers must obtain return authorization from Evasauna before shipping the product back.
Evasauna may request photos or basic information to verify the condition of the product before approving the return. This step ensures that the return is processed efficiently and without confusion.
Free Return Shipping
Customers do not pay for return shipping.
Once a return is approved, Evasauna will provide a prepaid return label or coordinate return freight at no cost to the customer. This allows returns to be arranged in a clear and convenient manner without additional charges.
Refund Processing Time
After the returned product arrives at our facility, the item is inspected to confirm its condition. Refunds are issued once the inspection is complete.
Refunds take up to 10 business days to be processed after the return has been approved.
Refunds are issued to the original payment method used during the purchase. Processing times may vary depending on the customer’s bank or payment provider.
Non-Returnable Situations
A return may be denied in certain situations, including:
• Products returned with missing parts or accessories
• Items damaged due to improper use or incorrect installation
• Products returned without authorization
• Items altered or modified from their original condition
If a return does not qualify, Evasauna will notify the customer with a clear explanation.
Incorrect or Damaged Deliveries
If a product arrives damaged or different from what was ordered, customers should contact our support team immediately. Evasauna will arrange a replacement or approve a return at no cost to the customer. Photographs may be requested to support the claim and ensure proper handling with the carrier.
Refund Communication
Customers will receive email updates at each stage of the return process, including:
• Return approval
• Instructions for preparing the item
• Confirmation when the return is received
• Notification when the refund has been processed
Our goal is to maintain transparency throughout the entire process.
Customer Support
If customers have questions about returns, refunds, timelines, or eligibility, our support team is available to provide assistance we aim to ensure that every customer feels informed and supported throughout the return experience.